Governance in a Consumer-Centric Health Care Ecosystem

Understanding the shift to a consumer-centric model of care delivery and the mindset, education, skills and innovative technologies that can help health care organizations thrive in this environment is the focus of the Center’s most recent publication.

In Governance in a Consumer-Centric Health Care Ecosystem, author Bipin Thomas, who leads consumer-centric health care innovation for UST Global, describes the business and technological transformations underway that will help hospital boards and leaders prepare for care delivery to technologically enabled and empowered patients and consumers.

He discusses the major forces, such as patient-centered models of care and a more retail-oriented mindset, that are moving hospitals, patients, payers, pharmacies and other participants in the emerging health care ecosystem to a more consumer-oriented platform. He also reviews how a variety of health care technologies, from personal health records exchanges to cloud-based monitoring of chronic diseases, can continue to improve patient outcomes and lower costs.

This publication discusses the role of data sharing and analytics in supporting the transition to consumer-centric, value-based care delivery. It also reviews areas where shared software platforms and advanced data analytics can make a difference in how health care is financed, managed and delivered, including:

• Patient engagement;
• Payer/provider collaboration;
• Payment reform; and
• Population health management.

New leadership models and skills will be needed to help health care organizations deliver care and service in ways that patients and consumers most value. This publication discusses these models and skills and provides a three-year road map to help health care boards and leaders envision the transition to a consumer-centric, technology-enabled focus for care delivery and community health improvement.

This publication can help orient new trustees to the changing health care environment; it also can serve as a resource for board and leadership strategic planning activities.

For more information or to order, contact the Center at 888-540-6111, email info@americangovernance.com, or visit the AHA Online Store.

To download a PDF, click here »